Poker Rules & Policies

 

 

Collusion in all its forms, soft play, whipsawing, chip dumping and trading information are strictly prohibited in our poker rooms.

Chip dumping schemes or any other cheating system used will always result in all accounts involved being deleted and any profited funds forfeited.

If intentional internet disconnections are detected, management reserves the right to block permanently the poker room(s) for such players.

Poker action is always subject to review prior the approval of payout requests. Poker action review could take from 24-48 hours.

Abusive or inappropriate language considered offensive will not be tolerated. The use of any language other than English or Spanish on the chat is forbidden. Bad behavior or the use of disrespecting language identified by the Poker Rooms or that has been brought to our attention, will be taken care of immediately and may result in account suspension or whichever other sanction determined by Management.

Money coming from the poker room can only be withdrawn by active customers. By active, we refer to players who deposited cash into their Grand Poker accounts. Grand Poker reserves the right to confiscate funds and prizes from inactive accounts. Also freeroll abusers will have their poker option removed until they become active by depositing.

 

    Customer service
  • 1-800-430-5896
  • 1-800–305-3517
  • 1-800-243-7890
    New Accounts
  • 1-877-332-7501
  • Sports Wagering
  • 1-866-924-3772
  • 1-800-442-0151
  • 1-877-800-7529
    Horse Wagering
  • 1-800-762-1253
  • 1-800-243-7071
  • Fax
  • 1-800-559-7417