GrandPoker Rules and Policies
The following Rules and Policies are for users' protection and benefit. They form an agreement between GrandPoker and its members. Please read the following carefully.
By registering and wagering on the Casino games and/or in the Sportsbook, you indicate full acceptance and understanding of all General and Sportbook rules as well as all of our featured products' rules.
When accepting and agreeing to our Rules and Policies at the registration page, you consent that 5Dimes may send you regularly information and updates of our products, services, promotions and other important notifications via the following channels of communication: regular mail, e-mail, text messages and phone calls. If you wish to withdraw your consent or otherwise indicate that you prefer a particular media, please contact Customer Service via Live Help to indicate your preference.
IMPORTANT! We have improved your account Security Settings in search of creating a safer entertainment environment for our customers. Please make sure you read thoroughly all the security layers your account is enabled with to fight Cybercriminals data breaches and phishing attacks.
Bitcoin Exclusive users will be required to activate the Device-based Authentication Service prior entering any payout requests. Customers that are NOT Bitcoin Exclusive users but have high balances, or long time customers using Bitcoin payouts for the first time, will be required as well to activate the Device-based Authentication Service prior requesting Bitcoin payouts.
Laws regarding gambling vary throughout the world, and it is the responsibility of each player to ensure he or she understands and fully complies with any laws or regulations relevant in their own countries or states. Customers from Slovakia, Slovenia, France, Portugal, Hungary, United Kingdom, Russia and Ukraine are not allowed to register/play with Grand Poker. All members of Grand Poker must be at least 18 years of age.
See Sportsbook Main Rules for the types of wagers and specific rules for sports wagering in the Sportsbook Main.
See Live Betting Extra Rules for the specific rules for betting in-game with Live Betting Extra.
For deposit and payout purposes, the name on file must match the name listed in your legal ID. Once the account is created, the name in the account CANNOT be modified or updated.
All accounts must have a correct contact phone number listed in their account information on the date(s) of all deposits. Use of an invalid phone number is grounds for possible forfeiture of any/all winnings and bonuses.
Management reserves the right to request for identity and/or address verification of an account holder at any given time without prior notice. Failing to provide valid and legitimate documents could lead to account closure and the forfeiture of any/all winnings and bonuses.
The personal identity and details of all members will remain confidential. GrandPoker will not report wagering information on behalf of any member. This is the sole responsibility of each member.
In order to receive live assistance through phone, email or Live Help, you must provide your account number and password to the representative. Keep in mind the account/4-digit PIN combination must be provided if the information you are requesting is specific to your account only. You can find more information about your 4-digit PIN on our Security Settings section.
GrandPoker recommends changing your password at least every 60 days. For instructions to update your password, please click here. If you need additional information or help contact Customer Service via Live Help.
Members are solely responsible for their account transactions and should keep their account information confidential. Should a member give away, neglect, share, or lose his or her account number and/or password, or has not activated the Device-based Authentication Service, GrandPoker Sportsbook & Casino will not be held liable for any claims regarding that account.
All accounts that use the Internet to place wagers or for banking purposes must have a valid e-mail address on file. Failure to have a valid e-mail may result in the account being frozen or closed.
Customers may have one AND ONLY ONE account number with GrandPoker. Also, if bonuses are involved, customers may only have one AND ONLY ONE account number per household, email address, phone number, device and IP address without prior permission from management. Bonuses will be removed from all unapproved accounts deemed to be from one entity. Use of multiple account numbers or names in order to receive bonus promotions, referral awards, or exceed limits is forbidden and may result in the forfeiture of ALL funds received/won. Contact Customer Service Live Help if you have lost your account number or password to receive retrieval instructions.
All wagers are final once accepted by GrandPoker and confirmed by the player, either over the phone or online.
Members are responsible for checking all of their sports, horses, and lotto wagers in the review bets section. No Internet wager claims will be accepted without a ticket number.
All Internet wagers must be placed through the user interface provided by GrandPoker Sportsbook & Casino on its Web pages. Any Internet wagering through other means, including the use of a "robot" service, is strictly forbidden. In the event the use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, and/or take any other action it deems appropriate.
Most events are graded immediately upon completion. Other events require extensive research and language translation to determine a final score. Use Live Help to report any score of an event you need to have graded. Please include a link or source of the score so we can process your wager(s) immediately. Please note we only use official sites for grading purposes.
On Mondays, between 8AM EST and noon EST, the system runs end of the week computations. Grading of sportsbook wagers cannot occur during that time. Please make use of Rolling If-Bets to have action on games with winnings pending to be credited to your account.
GrandPoker reserves the right to correct grading errors at any time. If an account reaches a negative balance due to the re-grade of an event, all in-progress pending wagers will stand and be honored. Since winning wagers in this instance will be honored, immediate settlement of losing wagers is also expected.
If a customer believes there has been an error on the grade/scoring of any of the tickets posted in his/her account, the player must submit the request of revision with our Customer Service Staff Live Help within the same week or a maximum of 7 days of the event in question conclusion. Claims submitted after that period will not be considered.
GrandPoker reserves the right to reverse the incorrect application of funds into an account due to human or system/software error. Funds not intended to be credited into an account, will be reverted upon discovery.
Customers are responsible for settling all negative balances, regardless of the reason for it becoming negative. "Ignorance", "I wouldn't have made that last bet if I knew my balance would have been negative", or "It's not my fault the wager was graded wrong", will not be accepted as excuses for non-settlement of negative balances. Any account with evidence of being related to another account with a negative balance, could be charged for the amount owed and have high risk methods blocked for deposits.
If a player believes that GrandPoker has posted an erroneous line, or time error, the player should notify GrandPoker immediately to verify if the line/time is correct.
A bet made after an event begins based on occurrences that have developed while in-play, is considered a "past-post", and will be handled as blatant theft. This applies for all regular game lines or when play resumes in live in play wagering. All events intended for in-play offering will be noted as such on the wagering option.
Limits on each wagering option are reset within a few minutes of bets being posted. Limits also reset immediately when the line of the selection has moved. Management reserves the right to refuse and/or limit any wager, or lower overall account betting limits at any time as a permanent or provisional measure. Use of multiple accounts to circumvent limits is prohibited.
Management reserves the right to allow or deny electronic funding methods or any gaming features offered in our sites when verification irregularities/difficulties arise or issues with offshore establishments are reported to be related to your account (regardless if these reports are valid or invalid) or other evidence suggest it. Credit card refunds could incur in a fee of up to $45 per individual credit card charge and will be issued upon Management's discretion.
The advantage of free/discounted payouts will be permanently revoked for customers who have been found abusing our Reward Programs. This advantage will also be permanently revoked for accounts that have violated or transgressed rules and policies related to any feature or benefit offered in our sites (sportsbook, casinos, lottery, poker, racebooks, funding methods, etc).
To the maximum odds displayed for each racebook in the corresponding section. Please see Rebate Racebook Payouts or Plus 10% Racebook Payouts for maximum odds paid for different wager types and maximum net profit per race. Track consolation pay outs, if offered by the track, will be given as shown in track results. If no payout is provided by a track, tickets will be refunded. Carryovers or pool type payouts listed by the track will not be offered by GrandPoker Racebooks. No claims upon payouts will be accepted without the odds being displayed on the track's site.
Pool manipulation attempts in Horseracing will lead to account suspension and earnings from these types of schemes are subject to voiding/forfeiture.
Individual payouts in the Bonus Casino do not always pay as much as standard casino payouts. Some games have specific options which pay less, so other options can pay more. Players are responsible for checking the payout charts for each game before playing. Go to the Bonus Casino home page for detailed information.
Professional card counters are prohibited. If you are found to be a professional card counter playing in our Live Help, your account is subject to immediate closure and all winnings will be forfeited.
Customers from North America are required to complete at least a ONE time rollover of the deposited amount in order to have a payout processed without incurring on a penalty fee. If this requirement is not fulfilled, the account will not qualify for a free redemption, credit card deposits, if any, will be refunded, and an administrative fee will be charged without exceptions.
Customers from outside of North America are required to complete at least a TWO time rollover of the deposited amount in order to have a payout processed without incurring on a penalty fee. If this requirement is not fulfilled, the account will not qualify for a free redemption, credit card deposits, if any, will be refunded, and an administrative fee will be charged without exceptions.
GrandPoker reserves the right to reverse fees covered on deposits. This will be done without prior notice if little or no play is made between deposits and redemptions (rollover not met). It is up to GrandPoker sole discretion to determine appropriate play on a case by case basis. We are not to be used as a "go-between" for money movement between processors or other operations.
Rollover amounts are based on each wager’s true amount, which is the lesser amount between the risk and the win for each selection.
Redemption requests processed on Mondays between 9:00 AM EST and 1:00 PM EST may not incur a transaction fee only if the method is eligible for it. Payment methods with a fee of $40 or less will get processed free of charge if no payouts have been sent in the previous 30 days and if sent on a Monday morning. You are allowed one free withdrawal every 30 days only. If you wish to wait until Monday to have your redemption processed, you must contact Customer Service at the time of your request via Live Help. You may also call 1-800-430-5896. Any payout request that does not qualify to be sent for free will be processed having the corresponding fees applied without exceptions. Visit our redemption rules and reload restrictions page to learn more.
GrandPoker assumes no liability for funds once released and received by any monetary transfer agent/agency, institution, or company. Once you request a payment to be sent to you by any of the options listed in our Funding Methods section, you agree to the terms and conditions displayed in the GrandPoker' info pages that correspond to the processor issuing your redemption.
New accounts are defaulted to our #1 reward plan, the Reduced Juice Rewards. If bonuses, cash-backs, or any other of our reward programs are more of your liking, contact Customer Service via Live Help to check your eligibility on switching reward programs. If you wish to switch Reward Programs after redemptions have been processed, you must cover or exceed with deposits the withdrawn amount in order to be allowed a Reward Program switch of your account. Management reserves the right to deny a Reward Program switch at any time.
All existing customer rewards are manually approved and entered into the system by the Customer Service Department. You must contact GrandPoker via Live Help, e-mail or over the phone to have your reward entered within 24 hours of the funds being captured.
Rewards earned after deposits and sportsbook/casino transfers are only valid if the amount deposited remains active in the account for 30 days. Winnings may be redeemed as desired.
Transfers to third party vendors (Poker Rooms and Pools), are considered redemptions/deposits for reward application purposes. If your account has registered transfers with third parties, prior payouts the action will be revised by the corresponding third party in order to ensure legitimacy of the winnings/losses (it can take up to 24 hours). Chip dumping schemes will always result in all accounts involved deletion and any profited funds forfeited.
Management reserves the right to confiscate the bonus, affiliate earnings and/or applied transaction fees in any account(s) deemed to be taking advantage of any of our programs.
Management reserves the right to remove a player from a reward program at any time. Please review our Free-Play and Rewards Rules here.
Customers from outside of North America who choose the Cash Back Reward Program are limited to receive the 20% Cash Back Reward option ONLY. Customers from outside of North America are required to fulfill 30 days of activity before qualifying for a Cash Back Reward. The Cash Back Reward must be rolled over twice before having a payout approved. Affiliate and cash back schemes will result in not only an account being eliminated from the program, but will also be responsible for fees incurred for all deposits and payouts being applied directly to the players account and/or the affiliates account.
All rules, regulations, and payoffs contained herein are subject to change and revision by the management without prior written notice.