Redemption Rules

 

In order to process payouts from your account after depositing using a card directly in our sites, you must verify your account with our Certifications Staff BEFORE submitting redemption requests.

How to get a VERIFIED account?

To complete the verification process, please login to your sports account, from the top menu click on "Account" and choose the last option of the dropdown menu, "Credit/Debit Card Authorization".

Please read carefully the requirements displayed as this is crucial to have your payout processed without inconveniences. Make sure to confirm your account information is correct by clicking on the corresponding check box.

Below this section, you will find the File Upload area to submit your documentation, which regularly is an image of your legal picture ID and an image the front side of your card. Upon discretion, other information may be required. Please make sure each document requested by our verification team is sent in a different attachment (do not put your ID or Card images in the same document). To complete the verification, enter your password and make sure to confirm you are not a robot before clicking "Accept".

Payout requests submitted within the corresponding processing period for each method will be sent out within 24-48 hours after entered in the system.

Redemption requests processed on your free payout day between 9:00 AM EST and 1:00 PM EST may be free of transaction fees only if your account is eligible for it. Payment methods with a fee of $80 or less will be processed free of charge if no payouts have been sent in the previous 30 days and if sent on your free payout day. You are allowed one free withdrawal every 30 days only. If you wish to wait until your free payout day to have your redemption processed, you must contact Customer Service via Live Help or call 1-800-430-5896. Monday is the defaulted free payout day and customers may change it to any other day only ONCE. Any payout request that does not qualify to be sent for free will be processed having the corresponding fees applied without exceptions.

The advantage of free/discounted payouts will be permanently revoked for customers who have been found abusing of our Reward Programs. This advantage will also be permanently revoked for accounts that have violated or transgressed rules or policies related to any feature or benefit offered in our site (sportsbook, casinos, lottery, poker, funding methods, etc).

All accounts are defaulted to process free/discounted payouts on Mondays from 9:00am to 1:00pm ET ONLY. If you would like your free/discounted payout processing day to be any other day of the week, you would have to contact Customer Service to have this setting change applied in your account.

Customers from North America are required to complete at least a ONE time rollover of the deposited amount in order to have a payout processed without incurring a penalty fee. If this requirement is not fulfilled, the account will not qualify for a free redemption and an administrative fee will be charge without exceptions. Net winnings may be redeemed with no penalty fee.

Customers from outside of North America are required to rollover their deposit amount TWICE before qualifying for a redemption to be processed without incurring in an administrative fee. If the requirements are not fulfilled, the account will not qualify for a free redemption and an administrative fee will be charged without exceptions. Net winnings may be redeemed with no penalty fee.

Rollover amounts for each wager are based on the lesser amount of risk or win in each selection. The rollover required must be completed within these terms prior processing payouts from your account.

Keep in mind that some payout methods might not be available all the time. Please visit our funding methods FAQ or contact our Customer Service Department via Live Help or call 1-800-430-5896 for more information.

If your account has registered transfers with third parties, prior payouts the action will be revised by the corresponding third party in order to ensure legitimacy of the winnings/losses (it can take up to 24 hours).

By accepting a Reward or Promotion from 5Dimes you are confirming that you acknowledge and agree to all rules, policies and restrictions.

 

    Customer service
  • 1-800-430-5896
  • 1-800–305-3517
  • 1-800-243-7890
    New Accounts
  • 1-877-332-7501
  • Sports Wagering
  • 1-866-924-3772
  • 1-800-442-0151
  • 1-877-800-7529
    Horse Wagering
  • 1-800-762-1253
  • 1-800-243-7071
  • Fax
  • 1-800-559-7417