Getting Started at Grand Casino

 
Download & Play Version:

Log into your GrandPoker account:

1. Download and install the Grand Casino installer.
2. Create a Grand Casino account and ID.
3. Transfer funds to your new Grand Casino account.

Once you have logged into your GrandPoker account, Navigate under the Casino tab to the Grand Casino. Click on the "Save File" button and follow the directions to start the installation process. Depending on the speed of your internet connection, this may take a few minutes.

You're now just moments away from having the most entertaining, high quality casino right on your own computer. Follow these steps:

Step 1: Download the software: Click Download and then click "Run" or "Save". Please note, if a second window pops and asks you to choose Run again, simply click "Run".

Step 2: Install the software: If you clicked "Run" the installation starts automatically. If you clicked "Save", you will then need to click on the GrandPoker Grand Casino icon on your desktop to launch the installation. Read over the Terms and Conditions, click "I Agree" to accept the Terms and Conditions, and then click "Finish" to close the installation window.

Step 3: Login and play: You are ready to start experiencing the excitement of the Grand Casino now! Login with your current GrandPoker username and password. (Please note: GrandPoker Grand Casino password is case sensitive.)

You can choose the "Play For Free" option and start playing immediately. If you choose the "Play for Real Money" option, you will need to transfer funds from your GrandPoker Account to your Grand Casino account.

To transfer funds, click on "Cashier". Enter the amount you would like to transfer from your GrandPoker Sportsbook balance to your Grand Casino account, click on "Transfer to Casino". You can also choose to "Transfer All Funds To Casino" as well as "Return All Funds to Sportsbook".

Instant Play Version

Log into your GrandPoker account

1. Select Instant Play (New Window) or Instant Play (inFrame.)
2. Transfer funds to your Grand Casino account.
3. Start playing.

Once you have logged into your GrandPoker account, Navigate under the Casino tab to the Grand Casino. Click on either the Instant Play (New Window) or Instant Play (inFrame) buttons. The Instant Play (New Window) will open the application in a new window, the Instant Play (inFrame) will open the application in the same window.

You can choose the "Play For Free" option from the left hand side to start playing immediately. To play for real money you will need to transfer funds from your GrandPoker Account to your Grand Casino account.

To transfer funds, click on "Cashier", then "Transfer Funds". Enter the amount you would like to transfer from your GrandPoker Sportsbook balance to your Grand Casino account, click on "Transfer to Casino". You can also choose to "Transfer All Funds To Casino" as well as "Return All Funds to Sportsbook".

Grand Casino System Requirements
  • In order to download/run the Grand Casino the minimum hardware requirements are:
  • Microsoft Windows XP Home Edition or greater.
  • Pentium 233-megahertz (MHz) processor or faster. 300 MHz or faster is recommended.
  • At least 64 megabytes (MB) of RAM. 128 MB RAM is recommended.
  • At least 1.5 gigabytes (GB) of available space on the hard disk.
  • Keyboard and mouse or other compatible pointing input device.
  • Video adapter and monitor with Super VGA (800 x 600) or higher resolution.
  • Adobe Flash Player 9 or higher.

 

Once you are logged into the Grand Casino, you will find information on game play, payouts as well as game rules. Click on "Help" or "Rules" within each game for more details.

For your convenience, you can view the last 15 games in your game history when playing both Baccarat and Roulette. Blackjack offers a hand history of up to the last 21 hands played.

There are several Progressive options available on Caribbean games, Let'em Ride and selected progressive Slots games. Progressive jackpots are paid on the originally drawn cards only.

Your playable balance is your transfer amount plus any applicable bonus.

Your withdrawable balance is the amount authorized to be transferred back to your main account (when no bonus or reward has been attached to it or all playthrough requirements have been met).

For questions or issues with the GrandPoker Grand Casino please click for Live Assistance.

If your issue is not resolved to your satisfaction, you may refer to the CDS (Central Dispute System) for further assistance.

    Customer service
  • 1-800-430-5896
  • 1-800–305-3517
  • 1-800-243-7890
    New Accounts
  • 1-877-332-7501
  • Sports Wagering
  • 1-866-924-3772
  • 1-800-442-0151
  • 1-877-800-7529
    Horse Wagering
  • 1-800-762-1253
  • 1-800-243-7071
  • Fax
  • 1-800-559-7417